CalcRecovery Frequently Asked Questions
If you have a problem that is not covered by this FAQ, do not hesitate to contact our technical support team.
Can CalcRecovery recover my OpenOffice Calc spreadsheet(s)?
The effective way to find out if a OpenOffice Calc spreadsheet is recoverable is to try the demo version of CalcRecovery on it. Visit the Download Demo page to get a free copy of the demo.
Product specifications with lists of items recovered and not recovered is available at the Product Information page.
Always backup your original corrupted OpenOffice Calc spreadsheet before proceeding with any recovery activity!
I have tried the demo. How do I decide whether to purchase the full version of CalcRecovery?
You can decide this by evaluating the results of demo recovery. The demo version recovers a limited number of cells. The remaining cells will contain "demo" text instead of real data. Full version of CalcRecovery will recover the demo-limited rows as well.
No additional tables or records are recovered by commercial version of CalcRecovery if not present in demo output.
For more information see the CalcRecovery online help.
What is the difference between Standard License and Enterprise License?
The license type refers to the number of copies to be used simultaneously. Standard license is intended for small business and individual use. One license allows one installation of CalcRecovery and servicing an internal domain up to 50 computers. Primary user of the computer where the CalcRecovery is installed may have another copy on their portable computer for exclusive usage.
Enterprise license gives the right to install two copies of CalcRecovery and servicing an internal domain of 250 computers total.
Both types of license do not have any limitations on the number, size and authorship of the OpenOffice Calc spreadsheets to be recovered.
Please, note that to use CalcRecovery in data recovery service you have to obtain the annually renewed Franchise license!
See License Information page for full disclosure and assistance.
Why do recovered files contain less data than the original OpenOffice Calc spreadsheet?
This is normal. The damaged parts of your OpenOffice Calc spreadsheet will convert to zero size on output. The other common reason of file size decrease is that some features of the original OpenOffice Calc spreadsheet are not supported and therefore the appropriate data is absent from the resulting files. Demo-recovered files mostly consist of demo placeholders than actual data from the original OpenOffice Calc spreadsheet.
I'm getting an Internal Program Error while using CalcRecovery. What can be done?
Please, run CalcRecovery in a logged mode and contact our support team with detailed description of the problem and the log file.
To create log file, please hold the SHIFT key while clicking the Recover button on the toolbar or selecting the Recover: item in the main menu. You can also press CTRL+SHIFT+R after launching the program.
I'm getting an error message that there's not enough free space. Is there a workaround for this?
Yes, if there is other drive with free space available (2-3 times of the original OpenOffice Calc spreadsheet size). Fix the Windows environment variable to use it. Do the following:
- Open System in Control Panel.
- On the Advanced tab, click Environment Variables, then click the name of the user variable (TEMP or TMP) you want to change.
- Click Edit to change value.
- Set path to the location where temporary data should be stored (e.g., e:\).
- Restart computer for changes to take in effect.
- Run the software again.
You can also use the special environment variable called OFFICERECOVERY_TMP to set the directory where CalcRecovery should store its temporary files. Use the method shown above to add/edit environment variable.
Is there any way to run CalcRecovery from command line (through Windows Start -> Run menu)?
Yes, you can easily run CalcRecovery from command line and use it in your batch sceneries. The format for this call is:
ooc.exe <original filename with path> "<path to directory to store the recovered file(s)>"
(without angle brackets).
Please, note that the directory for recovered file(s) should be created before starting the recovery!
Command line mode supports patterns ‘*’ (replaces group of symbols) and ‘?’ (replaces one symbol).
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