Recovery for Excel Frequently Asked Questions
If you have a problem that is not covered by this FAQ, do not hesitate to contact our technical support team.
Can Recovery for Excel recover my Excel spreadsheet(s)?
The effective way to find out if a Excel spreadsheet is recoverable is to try the demo version of Recovery for Excel on it. Visit the Download Demo page to get a free copy of the demo.
Product specifications with lists of items recovered and not recovered is available at the Product Information page.
Always backup your original corrupted Excel spreadsheet before proceeding with any recovery activity!
I have tried the demo. How do I decide whether to purchase the full version of Recovery for Excel?
You can decide this by evaluating the results of demo recovery. The demo version recovers limited amount of cells in the broken Excel spreadsheet while replacing data in others with demo placeholder. Commercial version will recover demo-limited data as well.
No additional records, stylesheets or other elements and formatting of the original Excel spreadsheet will be recovered by commercial version of Recovery for Excel if not present in demo output.
For more information see the Recovery for Excel online help.
What is the difference between Standard License and Enterprise License?
The license type refers to the number of copies to be used simultaneously. Standard license is intended for small business and individual use. One license allows one installation of Recovery for Excel and servicing an internal domain up to 50 computers. Primary user of the computer where the Recovery for Excel is installed may have another copy on their portable computer for exclusive usage.
Enterprise license gives the right to install two copies of Recovery for Excel and servicing an internal domain of 250 computers total.
Both types of license do not have any limitations on the number, size and authorship of the Excel spreadsheets to be recovered.
Please, note that to use Recovery for Excel in data recovery service you have to obtain the annually renewed Franchise license!
See License Information page for full disclosure and assistance.
Why are recovered Excel spreadsheets smaller than original ones?
This is normal. The damaged parts of your Excel spreadsheet will convert to zero size on output. The other common reason of file size decrease is when some of features of the original Excel spreadsheet are not supported and therefore absent from the recovered Excel spreadsheet.
Demo-recovered Excel spreadsheet is smaller because it mostly consists of demo placeholders than actual data.
I'm getting an Internal Program Error while using Recovery for Excel. What can be done?
Please, run Recovery for Excel in a logged mode and contact our support team with detailed description of the problem and the log file.
To create log file, please hold the SHIFT key while clicking the Recover button on the toolbar or selecting the Recover: item in the main menu. You can also press CTRL+SHIFT+R after launching the program.
I'm getting an error message that there's not enough free space. Is there a workaround for this?
Yes, if there is other drive with free space available (2-3 times of the original Excel spreadsheet size). Fix the Windows environment variable to use it. Do the following:
- Open System in Control Panel.
- On the Advanced tab, click Environment Variables, then click the name of the user variable (TEMP or TMP) you want to change.
- Click Edit to change value.
- Set path to the location where temporary data should be stored (e.g., e:\).
- Restart computer for changes to take in effect.
- Run the software again.
You can also use the special environment variable called OFFICERECOVERY_TMP to set the directory where Recovery for Excel should store its temporary files. Use the method shown above to add/edit environment variable.
Is there any way to run Recovery for Excel from command line (through Windows Start -> Run menu)?
Yes, you can easily run Recovery for Excel from command line and use it in your batch sceneries. The format for this call is:
xr.exe <original filename with path> "<path to directory to store the recovered file(s)>"
(without angle brackets).
Please, note that the directory for recovered file(s) should be created before starting the recovery!
Command line mode supports patterns ‘*’ (replaces group of symbols) and ‘?’ (replaces one symbol).
Recovered Excel spreadsheet causes Microsoft Excel application crash. Is there a workaround for this?
Try to restore the original corrupted file in a Safe mode. In this mode Recovery for Excel replaces complicated formulae with their values. To enable this option, check the appropriate checkbox while selecting the file to recover.
Please, note, that the necessity of Safe mode usage is an extraordinary case! Therefore, we would appreciate it greatly if you contact our technical support team with the detailed description of the problem occurred.
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