Recovery for Outlook Express Frequently Asked Questions
If you have a problem that is not covered by this FAQ, do not hesitate to contact our technical support team.
Can Recovery for Outlook Express recover my Outlook Express folder file(s)?
The effective way to find out if a Outlook Express folder file is recoverable is to try the demo version of Recovery for Outlook Express on it. Visit the Download Demo page to get a free copy of the demo.
Product specifications with lists of items recovered and not recovered is available at the Product Information page.
Always backup your original corrupted Outlook Express folder file before proceeding with any recovery activity!
I have tried the demo. How do I decide whether to purchase the full version of Recovery for Outlook Express?
You can decide this by evaluating the results of demo recovery. The demo version recovers only several of the earliest and the latest messages in the Outlook Express folder file. The remaining messages will have their headers and bodies replaced by demo strings. Full version of Recovery for Outlook Express will restore demo-limited messages as well.
No additional letters or elements of headers and text bodies will be recovered by commercial version of Recovery for Outlook Express if not present in demo output.
For more information see the Recovery for Outlook Express online help.
What is the difference between Standard License and Enterprise License?
The license type refers to the number of copies to be used simultaneously. Standard license is intended for small business and individual use. One license allows one installation of Recovery for Outlook Express and servicing an internal domain up to 50 computers. Primary user of the computer where the Recovery for Outlook Express is installed may have another copy on their portable computer for exclusive usage.
Enterprise license gives the right to install two copies of Recovery for Outlook Express and servicing an internal domain of 250 computers total.
Both types of license do not have any limitations on the number, size and authorship of the Outlook Express folder files to be recovered.
Please, note that to use Recovery for Outlook Express in data recovery service you have to obtain the annually renewed Franchise license!
See License Information page for full disclosure and assistance.
Why are recovered Outlook Express folder files smaller than original ones?
This is normal. The damaged parts of your Outlook Express folder file will convert to zero size on output. The other common reason of file size decrease is when some of features of the original Outlook Express folder file are not supported and therefore absent from the recovered Outlook Express folder file.
Demo-recovered Outlook Express folder file is smaller because it mostly consists of demo placeholders than actual data.
I'm getting an Internal Program Error while using Recovery for Outlook Express. What can be done?
Please, run Recovery for Outlook Express in a logged mode and contact our support team with detailed description of the problem and the log file.
To create log file, please hold the SHIFT key while clicking the Recover button on the toolbar or selecting the Recover: item in the main menu. You can also press CTRL+SHIFT+R after launching the program.
I'm getting an error message that there's not enough free space. Is there a workaround for this?
Yes, if there is other drive with free space available (2-3 times of the original Outlook Express folder file size). Fix the Windows environment variable to use it. Do the following:
- Open System in Control Panel.
- On the Advanced tab, click Environment Variables, then click the name of the user variable (TEMP or TMP) you want to change.
- Click Edit to change value.
- Set path to the location where temporary data should be stored (e.g., e:\).
- Restart computer for changes to take in effect.
- Run the software again.
You can also use the special environment variable called OFFICERECOVERY_TMP to set the directory where Recovery for Outlook Express should store its temporary files. Use the method shown above to add/edit environment variable.
Is there any way to run Recovery for Outlook Express from command line (through Windows Start -> Run menu)?
Yes, you can easily run Recovery for Outlook Express from command line and use it in your batch sceneries. The format for this call is:
oer.exe <original filename with path> "<path to directory to store the recovered file(s)>"
(without angle brackets).
Please, note that the directory for recovered file(s) should be created before starting the recovery!
Command line mode supports patterns ‘*’ (replaces group of symbols) and ‘?’ (replaces one symbol).
How to backup the original Outlook Express folder files and/or where to find the Outlook Express folder files, restored by Recovery for Outlook Express?
To find the default Outlook Express storage folder, do the following:
- Start Outlook Express program
- Right-click on any of the folders (e.g. Inbox) and choose 'Properties' item in the drop-down menu
- In Properties, mind the folder location (usually it is <drive>:\Documents and Settings\<username>\Local Settings\Application Data\Identities\{alphanumeric ID}\Microsoft\Outlook Express\, however, the path might differ depending on the particular system)
- Open the folder mentioned in the 3d clause. Most probably hidden files and folders view option must be enabled. To turn it on, open any of the Windows folders, go to Service menu, then choose Folder Options -> View tab and check the Show hidden files and folders radiobutton
- In the Outlook Express storage folder you will find your original Outlook Express folder files as well as the recovered ones.
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