PixRecovery Frequently Asked Questions
If you have a problem that is not covered by this FAQ, do not hesitate to contact our technical support team.
Can PixRecovery recover my image(s)?
The effective way to find out if a image is recoverable is to try the demo version of PixRecovery on it. Visit the Download Demo page to get a free copy of the demo.
Product specifications with lists of items recovered and not recovered is available at the Product Information page.
Always backup your original corrupted image before proceeding with any recovery activity!
I have tried the demo. How do I decide whether to purchase the full version of PixRecovery?
You can decide this by evaluating the results of demo recovery. The demo version puts a black square with demo text on the recovered image. Full version of PixRecovery will restore the image back to its original state.
Note that the only difference between demo and commercial versions of PixRecovery is in this black square. No additional features, such as color or size will be recovered by full product if not present in demo output.
For more information see the PixRecovery online help.
What is the difference between Standard License and Enterprise License?
The license type refers to the number of copies to be used simultaneously. Standard license is intended for small business and individual use. One license allows one installation of PixRecovery and servicing an internal domain up to 50 computers. Primary user of the computer where the PixRecovery is installed may have another copy on their portable computer for exclusive usage.
Enterprise license gives the right to install two copies of PixRecovery and servicing an internal domain of 250 computers total.
Both types of license do not have any limitations on the number, size and authorship of the images to be recovered.
Please, note that to use PixRecovery in data recovery service you have to obtain the annually renewed Franchise license!
See License Information page for full disclosure and assistance.
Why are recovered images smaller than original ones?
This is normal. The damaged parts of your image will convert to zero size on output. The other common reason of file size decrease is when some of features of the original image are not supported and therefore absent from the recovered image.
Demo-recovered image is smaller because it mostly consists of demo placeholders than actual data.
I'm getting an Internal Program Error while using PixRecovery. What can be done?
Please, run PixRecovery in a logged mode and contact our support team with detailed description of the problem and the log file.
To create log file, please hold the SHIFT key while clicking the Recover button on the toolbar or selecting the Recover: item in the main menu. You can also press CTRL+SHIFT+R after launching the program.
I'm getting an error message that there's not enough free space. Is there a workaround for this?
Yes, if there is other drive with free space available (2-3 times of the original image size). Fix the Windows environment variable to use it. Do the following:
- Open System in Control Panel.
- On the Advanced tab, click Environment Variables, then click the name of the user variable (TEMP or TMP) you want to change.
- Click Edit to change value.
- Set path to the location where temporary data should be stored (e.g., e:\).
- Restart computer for changes to take in effect.
- Run the software again.
You can also use the special environment variable called OFFICERECOVERY_TMP to set the directory where PixRecovery should store its temporary files. Use the method shown above to add/edit environment variable.
Is there any way to run PixRecovery from command line (through Windows Start -> Run menu)?
Yes, you can easily run PixRecovery from command line and use it in your batch sceneries. The format for this call is:
pir.exe <original filename with path> "<path to directory to store the recovered file(s)>"
(without angle brackets).
Please, note that the directory for recovered file(s) should be created before starting the recovery!
Command line mode supports patterns ‘*’ (replaces group of symbols) and ‘?’ (replaces one symbol).
The recovered image is appreciably smaller than the original one. Is this a demo restriction or a PixRecovery error?
The recovery result is neither a software failure nor a demo limitation. It means that the original image is severely damaged. The image restored is only a thumbnail stored along with the real picture, which is corrupted beyond recovery.
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