Questions And Answers
| Q: |
Can Recovery for PowerPoint repair my PowerPoint presentation? |
| A: |
The effective way to find out if a PowerPoint presentation is recoverable is to try the demo version of Recovery for PowerPoint on it. Visit the Demo page for a free copy of the demo.
Product specifications with lists of items recovered and not recovered is available at the Product Information page.
Note: Always backup your original corrupted PowerPoint presentation before proceeding with any recovery activity! |
| Q: |
What limitations does the demo version of Recovery for PowerPoint have? |
| A: |
The demo version recovers a limited number of data items on the presentation slides. The remaining pages will contain "demo" text instead of all the text recovered. Full version of Recovery for PowerPoint will recover the demo-limited data as well.
No additional slides, text, pictures, formatting or other elements and features of the original presentation will be recovered by commercial version of Recovery for PowerPoint if not present in demo output. |
| Q: |
I have tried the demo. How do I decide whether to purchase the full version of Recovery for PowerPoint? |
| A: |
Evaluating the results of demo recovery can help in making the decision. |
| Q: |
What are the differences between product licenses? |
| A: |
Details of current licensing scheme are described at the Licensing page. |
| Q: |
Why do results of recovery contain less data than the original PowerPoint presentation? |
| A: |
This is normal. The damaged parts of your PowerPoint presentation will convert to zero size on output. The other common reason of file size decrease is when some of features of the original presentation are not supported and therefore absent from the recovered presentation.
Demo-recovered presentation is smaller because it mostly consists of demo placeholders than actual data. |
| Q: |
Running Recovery for PowerPoint from command line (through Windows Start -> Run menu). |
| A: |
If your license type is Enterprise or Service, you can run Recovery for PowerPoint from command line and use these calls in your batch files. Standard version does not support command line. The format for command line call is:
ppr.exe <original filename with path> "<path to directory to store the recovered file(s)>"
(without angle brackets).
Please note that the directory for recovered file(s) should be created before starting the recovery.
Command line mode supports patterns '*' (replaces group of symbols) and '?' (replaces one symbol).
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| Q: |
When corrupted presentation is being processed by Recovery for PowerPoint, an "ActiveX component cannot create an object" error message appears. Is there a solution for this problem? |
| A: |
Try to restore your corrupted presentation on another machine with Microsoft PowerPoint installed. |
| Q: |
PowerPoint 2003 is present on the computer. However, installation of Recovery for PowerPoint is aborted due to "The required component is missing" error. How can I fix it? |
| A: |
This is a known issue. Try to restore your presentation on another computer with PowerPoint installed. If the problem remains, turn to our technical support team for further assistance and manual recovery of the file.
We would also appreciate it greatly if you send us a diagnostics file. To create it, click the appropriate button when starting installation of the PowerPointRecovery on the computer affected. |
Recovery for PowerPoint Error Messages
| Q: |
Recovery for PowerPoint Error: Internal Program Error message. |
| A: |
Run Recovery for PowerPoint in a logged mode and contact our support team with detailed description of the problem and the log file.
To create log file, please hold the SHIFT key while clicking the Recover button on the toolbar of Recovery for PowerPoint or selecting the Recover: item in the main menu. You can also press CTRL+SHIFT+R after launching Recovery for PowerPoint. |
| Q: |
Recovery for PowerPoint Error: Not enough disk space. |
| A: |
To fix this problem you need to set temporary directory to the drive with free space available (2-3 times of the original presentation size). Fix the Windows environment variable to use it. Do the following:
- Open System in Control Panel.
- On the Advanced tab, click Environment Variables, then click the name of the user variable (TEMP or TMP) you want to change.
- Click Edit to change value.
- Set path to the location where temporary data should be stored (e.g., e:\).
- Restart computer for changes to take in effect.
- Run the software again.
You can also use the special environment variable called OFFICERECOVERY_TMP to set the directory where Recovery for PowerPoint should store its temporary files. Use the method shown above to add/edit environment variable. |
PowerPoint Error Messages
| Q: |
PowerPoint can't open the type of file represented by *.ppt. |
| A: |
All versions of PowerPoint |
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