Questions And Answers
| Q: |
Can Recovery for Publisher repair my Publisher publication? |
| A: |
The effective way to find out if a Publisher publication is recoverable is to try the demo version of Recovery for Publisher on it. Visit the Demo page for a free copy of the demo.
Product specifications with lists of items recovered and not recovered is available at the Product Information page.
Note: Always backup your original corrupted Publisher publication before proceeding with any recovery activity! |
| Q: |
What limitations does the demo version of Recovery for Publisher have? |
| A: |
The demo version restores limited amount of real data from the original publication. In many paragraphs original text is replaced with "demo" placeholders. Full version will recover data in those paragraphs.
Note that no additional text or formatting or any other element or feature will be restored by commercial version of Recovery for Publisher if not present in demo output. |
| Q: |
I have tried the demo. How do I decide whether to purchase the full version of Recovery for Publisher? |
| A: |
Evaluating the results of demo recovery can help in making the decision. |
| Q: |
What are the differences between product licenses? |
| A: |
Details of current licensing scheme are described at the Licensing page. |
| Q: |
Why do results of recovery contain less data than the original Publisher publication? |
| A: |
This is normal. The damaged parts of your Publisher publication will convert to zero size on output. The other common reason of file size decrease is when some of features of the original publication are not supported and therefore absent from the recovered publication.
Demo-recovered publication is smaller because it mostly consists of demo placeholders than actual data. |
| Q: |
Running Recovery for Publisher from command line (through Windows Start -> Run menu). |
| A: |
If your license type is Enterprise or Service, you can run Recovery for Publisher from command line and use these calls in your batch files. Standard version does not support command line. The format for command line call is:
pbr.exe <original filename with path> "<path to directory to store the recovered file(s)>"
(without angle brackets).
Please note that the directory for recovered file(s) should be created before starting the recovery.
Command line mode supports patterns '*' (replaces group of symbols) and '?' (replaces one symbol).
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Recovery for Publisher Error Messages
| Q: |
Recovery for Publisher Error: Internal Program Error message. |
| A: |
Run Recovery for Publisher in a logged mode and contact our support team with detailed description of the problem and the log file.
To create log file, please hold the SHIFT key while clicking the Recover button on the toolbar of Recovery for Publisher or selecting the Recover: item in the main menu. You can also press CTRL+SHIFT+R after launching Recovery for Publisher. |
| Q: |
Recovery for Publisher Error: Not enough disk space. |
| A: |
To fix this problem you need to set temporary directory to the drive with free space available (2-3 times of the original publication size). Fix the Windows environment variable to use it. Do the following:
- Open System in Control Panel.
- On the Advanced tab, click Environment Variables, then click the name of the user variable (TEMP or TMP) you want to change.
- Click Edit to change value.
- Set path to the location where temporary data should be stored (e.g., e:\).
- Restart computer for changes to take in effect.
- Run the software again.
You can also use the special environment variable called OFFICERECOVERY_TMP to set the directory where Recovery for Publisher should store its temporary files. Use the method shown above to add/edit environment variable. |
Publisher Error Messages
| Q: |
Publisher cannot open the file |
| A: |
All versions of Publisher |
| Q: |
Windows is low on memory. Save your work and close other programs before you continue working |
| A: |
All versions of Publisher |
| Q: |
Publisher cannot locate the file, *.pub.
Check to make sure that you typed the correct path and filename, and that the floppy disk is inserted correctly; then try again |
| A: |
All versions of Publisher |
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