Recovery for Exchange OST

Frequently Asked Questions

Questions And Answers

 
Q: Can Recovery for Exchange OST repair my Exchange Server OST file?
A:

The effective way to find out if a Exchange Server OST file is recoverable is to try the demo version of Recovery for Exchange OST on it. Visit the Demo page for a free copy of the demo.

Product specifications with lists of items recovered and not recovered is available at the Product Information page.

Note: Always backup your original corrupted Exchange Server OST file before proceeding with any recovery activity!

 
Q: What limitations does the demo version of Recovery for Exchange OST have?
A: The demo version restores only three letters per mailbox fully, while leaving other elements in recovered OST file demo-labeled. File attachments (if any) are not recovered by demo version of Recovery for Exchange OST. Full product will restore demo-limited data as well..

No additional letters, folders or other elements and features of the original OST file will be recovered by commercial version of Recovery for Exchange OST if not present in demo output.

 
Q: I have tried the demo. How do I decide whether to purchase the full version of Recovery for Exchange OST?
A:

Evaluating the results of demo recovery can help in making the decision.

 
Q: What are the differences between product licenses?
A:

Details of current licensing scheme are described at the Licensing page.

 
Q: Why do results of recovery contain less data than the original Exchange Server OST file?
A: This is normal. The damaged parts of your Exchange Server OST file will convert to zero size on output. The other common reason of file size decrease is when some of features of the original OST file are not supported and therefore absent from the recovered OST file.
Demo-recovered OST file is smaller because it mostly consists of demo placeholders than actual data.
 
Q: Running Recovery for Exchange OST from command line (through Windows Start -> Run menu).
A:

If your license type is Enterprise or Service, you can run Recovery for Exchange OST from command line and use these calls in your batch files. Standard version does not support command line. The format for command line call is:

er.exe <original filename with path> "<path to directory to store the recovered file(s)>"
(without angle brackets).

Please note that the directory for recovered file(s) should be created before starting the recovery.

Command line mode supports patterns '*' (replaces group of symbols) and '?' (replaces one symbol).


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